Do we have a physical store?

Where is our office located?

What are the ways to contact a customer service representative?

What are your hours of operation?

Does your company have paper catalogs?

Can we get a brochure from the manufacturer?

Do you offer free fabric samples?

How do I place an order with ProfessionalChairs.com?

How do I obtain my order information?

How do I check the status of my order?

What type of payments is accepted?

Is there any sales tax charged?

Do you offer Free Shipping?

Why won’t your website accept my credit card?

What is your Shipping Policy?

What is your Return Policy?

How do I handle the shipping for an item marked Special Freight?

If no one is available during delivery what will happen to my package?

Does the product come with instructions?

What is your Warranty Policy?

How do I cancel an order?

Are there any charges for canceling an order?

If my product is damaged, what do I do?

If I need to exchange or replace a part, what do I do?

Who do I contact in regards to billing?

What is your Privacy Policy?





Do we have a physical store?

We do not have a physical store. We are an online distributor for multiple office products manufacturers. By being an online distributor we are able to provide greater benefits to the consumer with direct delivery to your door.

Where is our office located?

Our office is located at 17304 Preston Rd, Suite 800, Dallas, TX 75252.

What are the ways to contact a customer service representative?

A customer service representative can be reached via email or through our toll-free number. Our customer service email address is info@professionalchairs.com. Our toll-free number is 1-800-715-4956.

What are your hours of operation?

Our Hours of Operation are Monday – Friday 9 a.m. to 5 p.m. (CST) and Saturdays 9 a.m. to 4 p.m. (CST)

Does your company have paper catalogs?

We do not print a ProfessionalChairs.com Catalog. Our entire inventory is shown online via our website.

Can we get a brochure from the manufacturer?

Yes, we are able to distribute brochures from our manufacturers. To request a brochure, please write to info@professionalchairs.com providing your mailing address and contact information. We will reply with a shipping notification once your brochure has been mailed.

Do you offer free fabric samples?

Yes, we do provide free fabric samples. To receive free fabric samples for your office chair purchase, please email a request to info@professionalchairs.com. In the request, provide your name and mailing address, the code of your product of interest, and the name-code of the fabric color(s) of interest.

How do I place an order with ProfessionalChairs.com?

There are two ways to place an order at ProfessionalChairs.com. The first is directly through our website, via the internet, using our online Shopping Cart. The second is by contacting us directly via our toll-free number and a customer service representative will be happy to process your office chair purchase.

How do I obtain my order information?

Once your order has been placed, you will immediately receive an email confirmation to the designated email address provided. If no email address is provided at the time of purchase you will receive a confirmation number in which you can always contact us via our toll free number to retrieve any additional order information.

How do I check the status of my order?

After placing your order, your order is subject to be processed the same day, depending on the time that your order was placed. If you require any additional confirmation, you may write to customer service dept at support@professionalchairs.com within 24-48 hrs of your purchase. Once your order has been shipped you will receive a Shipping Notification via email with your order tracking information.

What type of payments is accepted?

We accept all major debit/credit cards carrying a major credit card logo. We also accept payments through PayPal services.

Is there any sales tax charged?

We do not charge any sales tax on our products.

Do you offer Free Shipping?

Yes, we do have products available that are marked as “Free Shipping”. Please know that the shipping costs have been included inside of the price on items marked as “Free Shipping”. Shipping costs may be charged on items marked “Free Shipping” during a return or exchange.

Why won’t your website accept my credit card?

Our ordering system is strictly governed using the standard Address Verification Systems (AVS) and Card Verification Value (CVV) rules and guidelines. If the information provided is not in compliance with these standards, your transaction is subject to be declined. If by chance your transaction is accepted, your order will be flagged and further action will be taken by our billing dept to obtain further verification.

What is your Shipping Policy?

Our Shipping Policy may be viewed at ProfessionalChairs.com Shipping Policy

What is your Return Policy?

Our Return Policy may be viewed at ProfessionalChairs.com Return Policy

How do I handle the shipping for an item marked Special Freight?

Items marked "Special Freight" are transported and delivered via a commercial freight service. In this case a freight quote must be obtained. To obtain a freight quote please contact us via email at info@professionalchairs.com or via our toll free number at 1-800-715-4956. We will be happy to assist you in obtaining a quote for your purchase. Please allow 24-48 hrs to receive your freight quote. A customer service representative will contact you once the request is complete.

If no one is available during delivery what will happen to my package?

For deliveries to residential addresses, it is up to the discretion whether to leave the shipment with no one present or to attempt the delivery at another time. No signature is required for residential deliveries. For deliveries to commercial addresses, deliveries will only be made Monday - Friday during regular business hours. A signature is required for delivery to commercial addresses.

Does the product come with instructions?

Each product comes with a set of instructions and other pertinent factory information.

What is your Warranty Policy?

Our Warranty Policy may be viewed at ProfessionalChairs.com Warranty Policy

How do I cancel an order?

Our Cancellation Policy may be viewed at ProfessionalChairs.com Cancellation Policy

Are there any charges for cancelling an order?

Cancellations must be requested within 24-36 hrs of the purchase being made. If your cancellation is requested after the order has been processed and the product has been shipped, the consumer will receive a complete refund minus any outbound, inbound shipping charges, and/or restocking fees.

If my product is damaged, what do I do?

In the event of a product needing to be returned for any reason, please do not assemble the product, keep all original packaging. There may be a charge for inbound, outbound, and re-stocking fees may be included.

If I need to exchange or replace a part, what do I do?

If you are in need of a replacement part please contact a customer service representative via email or via our toll free number to process your replacement. In some cases, inbound and outbound and/or restocking fees may apply.

Who do I contact in regards to billing?

A billing representative may be reached via email at billing@professionalchairs.com. Or by dialing 1-800-715-4956, Option 2.

What is your Privacy Policy?

Our site is a Yahoo! retail store. We adhere to the safety measures and practices provided internally by ProfessionalChairs.com as well as those administered by Yahoo!. Both Privacy Policies may be viewed at ProfessionalChairs.com Privacy Policies